Terms and Conditions

Terms and Conditions

1.1 IL-GOR-TUR.TIC.PAZ.LTD.STI is a limited company registered in TURKEY, whose registered and trading address is at Fener Mah 1948 Sok No: 1/21 Muratpasa / ANTALYA. VAT Registration number is 4700431037.

1.2 By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time as well as other information contained on the website and shown on your voucher(s).

1.3 If you do not wish to be bound by these terms and conditions then regrettably you may not place an order via our website

2.Booking and Payment

2.1 Prices quoted are per vehicle – except in the case of shuttle transfers where per person rates are quoted.

2.2 Bookings may be made online at the transfertalya website (the “Website”). Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these administrative terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must follow the process for making the booking on the Website and clicking on the appropriate confirmation button. The Lead Party must be at least 18 years of age.

2.3 It is the Lead party (or any other person acting on behalf of the passengers whose names appear on the written confirmation) responsibility to check the details of the booking on the voucher prior to travel and inform transfertalya as soon as possible if there are any errors. Transfertalya, or any third party part of our agreement, cannot be held responsible for errors in services due to incorrect information provided at the time of the booking. This may lead to the supplier being unable to successfully provide the service requested.

2.4 We will issue a voucher for each booking successfully completed on the Website displaying your journey details, the Supplier’s details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and to inform us if there are any errors.

2.5 Whilst every effort is made to ensure accurate pricing errors in advertised and confirmed prices may sometimes occur. We will endeavour to inform you if a Services correct price is higher than that stated on your order and you may then choose to accept the order at the correct price or cancel the order and receive a full refund of the monies you have paid.

2.6 It is your responsibility to check if your booking has been successful. You should receive a voucher automatically via email however, should this not be received, it is your responsibility to check if a booking has been successful including calling your bank to check is payment has been processed prior to proceed with booking again in order to avoid duplication. We will not accept any liability for charges applied by the Supplier in the case of duplication.

3. Child Pricing

3.1 Shuttles: On shuttles no charge is made for children under the age of two as long as they sit on an adult passenger’s lap. If a child aged less than two years requires a seat they will be charged the full price. For children of two and above a seat must always be booked at the normal price for the shuttle in question.

3.2 Taxis and private transfers (other than private coach transfers): All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child , we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transfertalya.com a charge will apply.

3.3 Infants go free statement: Infants count towards the occupancy of the vehicle and in most cases will not occur a cost. In selected destinations a cost may apply because the infant is required to travel by law in a child seat.

4. Baggage allowance and declaration

All baggage must be clearly labelled with the owner’s name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, bicycles, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. The supplier may make a charge for excess baggage or refuse carriage of the excess items. Please contact our Administration Team to check if this is available for your routing.

5. Conditions of carriage

5.1 Transfertalya.com, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

5.2 Passengers are not allowed to consume alcohol on any of the transfertalya’ s vehicles. Smoking is not permitted unless express permission has been given by the driver. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by IL-GOR.TUR.TIC.LTD.STI (transfertalya.com) will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.

5.3 Whilst all reasonable efforts will be made by the our company, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. transfertalya.com will not incur any liability in the event of such a delay. It is your responsibility to ensure that you get to the airport on time for your flight check-in. Transfertalya cannot be held liable for the transfer service and will not be held liable for any costs if you miss your flight. Should your transfer not arrive and you have followed the procedure stipulated on the voucher by calling the transfer provider you should ensure that you seek an alternative method to get to the airport in order to mitigate your losses. When paying for alternative transport to the airport please ensure that you obtain a receipt and then submit this to our Customer Services Department on your return home for investigation with the supplier. There is no guarantee that this will be refunded however if the transfer provider is found to be in error upon investigation you will be refunded the cost of the taxi. Further to this we cannot refund any costs without provision of a receipt.

6. Travel Insurance

We consider travel insurance and “supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

7. Amendments that you make to bookings

7.1 Booking amendments should be made on the Website. This is free of any administration charge up to 72 hours days before the first departure. Less than 72 hours these amendments must be emailed to admin@transfertalya.com within Turkey office hours (09:00 – 18:00). We cannot guarantee emails will be actioned if received outside of our Turkey office hours.

8. Privacy

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or alternatively please refer to the Website. Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction only.

9. Governing law and jurisdiction

These administrative terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Turkish law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Turkish courts.

Any Questions?

Contact Us

You may contact wit us by 3 different ways:

1- By phone:
If you wish to speak to a Airport Transfer Service Advisor; our number is listed further down.

+ 90 850 840 87 68

2- By email:
If you wish to send an email use our contact email address below

admin@transfertalya.com

3- By contact form:
Please get in touch with us by filling out our contact form by clicking link below. Send us your comments, questions, etc. and be sure to include your address and phone number to help us quickly respond with any information you may request.

Contact Form

How To Make a Booking?

How Book A Transfer

In Transfertalya, booking an airport transfer is too easy.

Through our reservation service

1- Please select, departure date and time
2- Choose your pick up location
3- Choose your drop off location
4- Chose this transfer if one way or return
5- Enter passenger count in related field
6- Click “Find A transfer” button
7- Select proper transfer type for you
8- Then select if you have extra items

By phone

1- Just make a call to our customer service number; 0850 840 87 68

2- Our representatives will be happy to help you for choosing best transfer options just fitting your requests

How To Cancel a Transfer Booking?

Booking Cancellation

Booking Cancellation

You may cancel your booking at any time by contacting with us by email to admin@transfertalya.com or phone call to our 0850 55 55 official phone. or logging in to your customer account.  Please try to make your cancellations until 24 hours before pick up time, note that last time cancellation charges may apply.

Booking Changes

Change or modification plans? You can easily  make these changes to your booking:

1- You may add or remove passengers.

2-You may change your pickup and dropoff locations

3- You may change your date and time

4- You may add extra options

5- You may Cancel your reservation

What Are The Valid Payment Methods In Transfertalya?

Payment methods that you can use in the Transfertalya.com

PAYMENT METHODS

1- Credit Cards

We accept all major credit cards

  • VISA
  • MASTERCARD

1- Cash Payments

You can make cash payments with the one of those currencies:

  • USD
  • EURO
  • English Pound
  • Turkish Lira

Please not that we can pay reminder of money with only one of those currencies relative to Central Bank’s currencies; Turkish Lira, USD or Euro

How to works Transfertalya ?

Pricing

Does this price include all taxes?

Yes, our prices are all  in one prices

Is there a booking fee?

Simply no

 

 

Baggage Allowance

Hand baggage allowances

Every Transfer includes our generous free baggage allowance, giving you plenty of space for everything you might need throughout your journey for private car and minibus transfers. The upper limit is 30kg

Extra and overweight baggage

Going over your free baggage allowance can cost you, but buying extra allowance in advance can save you time and money.

We Are Locals

Transfertalya is the real local Airport Transfer company in  Antalya.  We don’t sell other company’s services  for  comission.  We are using our own vehicles, serving with our  own  high level experienced drivers.  When you book an  airport  transfer from  transfertalya, you can  be quietly  sure that this is real  local  service.  We are responsible from you.